Shipping & Returns

RETURNS

Our policy lasts 28 days. If 28 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

EXCEPTIONS

Please note that bespoke orders, special commissions, personalised goods are non-refundable.

For hygiene reasons we do not accept exchanges or refunds of earrings bought online unless they are defective or faulty.

To complete your return, you must e-mail us at info@ana-thompson.com, with your order number and return the goods within 14 days of receiving your order. Pack all the good securely in their original packaging with all the labels, care information and in a protective outer packaging before posting. 

All returns should be sent via secure signed for postal service (Royal Mail Special Delivery in the UK) advising you to keep your prove of posting.

Return address:

Ana Thompson Fine Jewellery, The Goldsmiths' Centre, 42 Britton Street, London EC1M 5AD. United Kingdom.

There are certain situations where only partial refunds are granted: 
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery

REFUNDS 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

LATE OR MISSING ITEMS 


If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@ana-thompson.com.

NON REFUNDABLE GOODS

Yea are unable to accept returned goods which have been worn or damaged, or if there is a subsenquent manufacturing fault within a period of 1 month after delivery. All the items returned as faulty will be inspected, and any item displaying damage deemed to be a result of a fair wear and tear will be not be accepted as faulty. Items deemed to have suffered wear and tear may be repairable. We will make a small charge for this service and for postage.  

SALE ITEMS 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

EXCHANGES


We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@ana-thompson.com and send your item to: The Goldsmiths' Centre, 42 Britton Street, London , LND, EC1M 5AD , United Kingdom..

SHIPPING


To return your product, you should mail your product to: The Goldsmiths' Centre, 42 Britton Street, London , LND, EC1M 5AD , United Kingdom.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

For more information or for any queries, please contact info@ana-thompson.com.


Thank you for shopping with Ana Thompson Fine Jewellery.